Privacy Policy

This policy explains what personal information Success with Digital Inc. (“Success with Digital”, “we”, “us”) collects, why we collect it, how we use and protect it, and the choices you have. It applies to successwithdigital.com and to our training programs, including the AI Launchpad and the AI Certification.

We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

Who is responsible

Monique Morrison, Founder, is responsible for how we handle personal information. You can reach her at support@successwithdigital.com.

What we collect

We only collect what we need to run our programs and reply to you:

• Inquiry details: your name, email, organization, group size, timing, whether you’re exploring the Ontario Job Grant, and anything you tell us in the form.
• Enrolment and billing details: your name, email, business name and billing information. Payments are handled by our payment processor; we do not see or store your full card number.
• Program information: your attendance, the work you complete, your AI readiness score and your AI action checklist.
• Live lab recordings: labs are recorded so participants can catch up. Your name, voice, video and anything you share on screen may appear in a recording if you take part on camera or speak.
• Communications: emails and messages you send us.
• Website data: basic technical information (such as browser, device and pages viewed) collected through cookies and analytics, used to keep the site working and improve it.

How we use it

• To reply to your inquiry and prepare a proposal or quote.
• To enrol you, deliver the program, give you access to the tools included in it, and support you during it.
• To process payments and refunds, and keep the records the law requires.
• To support a funding application, such as the Ontario Job Grant, when your employer asks us to.
• To send you information about our programs, only with your consent. Every marketing email includes a way to unsubscribe.
• To improve our programs and website.

Consent

We collect, use and share personal information with your consent, except where the law allows otherwise. By submitting a form or enrolling, you consent to the uses described in this policy. You can withdraw your consent at any time, subject to legal or contractual limits, by emailing support@successwithdigital.com. Withdrawing consent may mean we can no longer provide some services.

When we share it

We do not sell or rent personal information. We share it only:

• With service providers who help us run our business, such as our CRM and email platform, payment processor, video conferencing and recording tools, scheduling and website hosting. They may only use it to provide services to us.
• With the organization that enrolled you. If you join through a sponsored cohort or your employer, we may share your attendance, completion and a summary of your results with that organization, so it can report on the program.
• With a referral partner, if you enrol using their partner code. We share only what they need to confirm the enrolment and calculate their commission.
• With government funding programs, such as the Ontario Job Grant, when your employer applies and asks us to provide training information.
• When the law requires it, or to protect our rights, our clients or the public.
• As part of a sale, merger or transfer of our business, where the new owner agrees to protect it under this policy.

Where your information is stored

Some of our service providers store information outside Canada, including in the United States. Information stored there may be accessible to authorities in that country under its laws. We choose providers that protect personal information to a standard comparable to Canadian law.

How long we keep it

We keep personal information only as long as we need it for the purposes above, and as long as the law requires for tax, accounting and funding records. Lab recordings are kept for as long as the program’s recordings are available to participants. When we no longer need information, we delete it or make it anonymous.

How we protect it

We use reasonable safeguards, including access limited to the people who need it, secure and reputable service providers, and password protection. No system is completely secure, so we cannot guarantee the security of information sent over the internet.

Cookies and analytics

Our website uses cookies and analytics tools to work properly and to understand how it is used. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

Clients in health care

When we train teams in health care organizations, we do not need or ask for personal health information. Please do not enter patient or client health information into any tool during our programs. Where an engagement does involve personal health information, we handle it under that organization’s instructions and Ontario’s Personal Health Information Protection Act (PHIPA), as set out in our agreement with them.

Your rights

You can ask us to:

• Tell you what personal information we hold about you and how we have used it.
• Give you access to it.
• Correct anything that is inaccurate or incomplete.
• Stop sending you marketing messages.

Email support@successwithdigital.com and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Children

Our programs are for adults and businesses. We do not knowingly collect personal information from anyone under 16 without a parent’s or guardian’s consent.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be posted on this page.

Contact us

Success with Digital Inc.

29 Wellington Street East, Suite 1, Sault Ste. Marie, ON P6A 2K9

support@successwithdigital.com · (844) 424-4877